top of page

Cancellation Policy

​

If you request for a replacement, when you will get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details. In case if any requirement to update the terms and conditions or Policy or Return conditions Alter it all also once it is happen we will send an mail notification Which products are not eligible for returns? If you go for a refund you will receive the refund except for payment gateway charges and service costs for any reason of the refund. This may be will take more than 25 days to credit back to your account but 100% refund available.

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

Category

​Products that can’t be returned

​Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Cleaning Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

Food and Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

Gardening Products

Plant Saplings, Plant Seeds and Soil Manure

Health Care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

Jewellery

Coins

Music Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies

Balloons, Candles, Cut-outs, Decoration articles and Whistles

Festive Supplies

Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

​Eligible for returns

​Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

​Except return eligible product we will accept your return request and refund the full amount to your original payment method.

​Kindly always check a product's Returns Policy on the product page.

​Category

Return Policy

Echo & Alexa, Fire TV Stick, Kindle E-Readers and triblem Accessories for these devices

10 days Refund only

For warranty related information please check triblem Device Return Policies.

Kindle Books

Movies, Music & Video Games

7 Days Refund Only

Category

Return Policy

Movies & TV Shows, Music

Non-returnable

This item is non-returnable due to consumable (digital) nature of the product.

Musical Instruments

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Non Returnable- For all Wind Instruments (Harmonicas & Flutes)

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Video Games (Games)

Non-returnable

This item is non-returnable due to consumable (digital) nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Video Games (Accessories)

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Non-returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

Gaming Consoles

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Books

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Category

Return Policy

Books

10 day replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Note: Books are non-returnable for International Customers for Export Orders.

Used Books

10 day replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Note: Books are non-returnable for International Customers for Export Orders.

Mobiles, Computers

10 day replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Note: Books are non-returnable for International Customers for Export Orders.

Category

Return Policy

Mobiles (new and Renewed)

7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected.

For device-related issues in:

Apple iPhones: please contact Apple Customer Service

For Android smartphones, our Returns Centre will prompt you to download the Blancco app to diagnose issues with a defective smartphone.

We'll provide a resolution on the basis of the Blancco app diagnostic results. In certain cases, we may also schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up.

Mobile Accessories (new and Renewed)

7 Days Replacement/Returnable

This item is eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

7 Days Replacement only: Power Banks (new and certified refurbished), Bluetooth Headsets and Corded Headsets(new & certified refurbished), Data Cables(new & certified refurbished) , Travel Chargers (new & certified refurbished), Car Chargers & Adapters (new & certified refurbished) and Warranties

For device-related issues in:

Apple Airpods: please contact Apple Customer Service

Non-Returnable: Screen guards, screen protectors and tempered glasses

Tablets (new and Renewed), Work Space and Gadget Accessories

7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For device-related issues in:

Apple Pencils & Watches: please contact Apple Customer Service For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution

.Laptops (new and Renewed), Printers

7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink

7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

Office & Stationery Supplies (new and Renewed)

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

Networking Devices (new and Renewed)

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement

Software

10 Days Returnable

For software-related technical or installation issues, please contact the brand directly. In case of damages, you may return the product for a full refund. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

TV, Appliances, Electronics

10 Days Returnable

For software-related technical or installation issues, please contact the brand directly. In case of damages, you may return the product for a full refund.

Category

Return Policy

Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave.

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters, Headphones

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Home

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Category

Return Policy

Home (new and Renewed)

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Wax candles, Wall stickers

Non Returnable

This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Furniture

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. If you report an issue , we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids

Non Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Home Improvement

Non Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Category

Return Policy

All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)

Non Returnable

This item is non-returnable due to consumable nature of the product.However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc.

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Kitchen

10 Days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Category

Return Policy

Kitchen (new & Renewed)

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Extended Warranty cards/vouchers/AMCs etc.

Non-returnable

This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product

Toys and Baby Products

Non-returnable

This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product

Category

Return Policy

Toys (new and Renewed)

7 Day Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Sports, Fitness, and Outdoors

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Category

Return Policy

Sports, Fitness and Outdoors (new and Renewed)

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All inner apparel, socks, gym supporters, guards, swimsuits.

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Subscription packs, gym vouchers etc.

Non Returnable

This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product

Garden & Outdoors

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Fertilizers, Seeds, Live Plants

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Beauty, Health, and Groceries

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Category

Return Policy

Beauty

Non Returnable

This item is non-returnable due to hygiene and personal care nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Sports Nutrition (Whey Protein Powders and related Diet Supplements),

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Mobility and Disability Aids, Joint Supports, Wheelchairs etc.

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc.

Non Returnable

Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc)

This item is non-returnable due to hygiene and consumable nature of the product.

Family Nutrition: (Infant Baby Food, Toddlers’ and Kids’ Health Drinks)

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins)

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Contact Lenses and Related Products

Non Returnable

Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers

Non Returnable

Medicines

Non Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.In the event your order is rejected, a refund will be issued per triblem.com Refund Policy.

Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipments

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Personal Care Appliances: Oral Care Products and Appliances

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Grocery & Gourmet

Non Returnable

This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

triblem Pantry

Non Returnable

This item is non-returnable due to consumable/hygiene/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Clothing and Accessories

Non Returnable

This item is non-returnable due to consumable/hygiene/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Category

Return Policy

Clothing: Trackpants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies

10 Day Free Returns & Exchange

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Clothing: Others (Trousers, Jeans, Shirts, Socks, ethnic wear, clothing accessories etc)

30 Day Free Returns & Exchange

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Shoes and Accessories

30 Day Free Returns & Exchange

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement

Jewellery, Watches, and Eyewear

30 Day Free Returns & Exchange

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement

Category

Return Policy

Fashion /Imitation Jewelry (Earrings, Wristwear, rings, Jewelry Accessories)

10 Days Replacement/Refund

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished)

30 Days Replacement/Refund

This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Smartwatches/ Activity Tracker (new and certified refurbished)

10 Days Replacement

In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product. If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement.

Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi

Non-Returnable

Handbags and Luggage

Non-Returnable

Category

Return Policy

Luggage and Handbags

30 Days Replacement/Refund

This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Car, Motorbike, and Industrial

30 Days Replacement/Refund

This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Category

Return Policy

Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics (new and Renewed)

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Car Tires, Car Care, Chemicals & Fluids, Engine Oils

Non Returnable

This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Fasteners, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware, Industrial Power & Hand Tools (new and certified refurbished)

10 Days Returnable

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Occupational Health & Safety Products (masks, gloves, safety glasses etc.)

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

Packaging & Shipping Supplies, Industrial adhesive tapes & sealants, Food Service Equipment & Supplies, airflow & air quality meters etc

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Lead-acid Batteries

10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Category

Return Policy

Lead-acid Batteries

Non-Returnable

This item is non-returnable due to consumable nature of the product.However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement | For any case if you go for refund please fill the refund form and get it. Contact : Grievance@triblem.in

​

​

bottom of page